Keep Customers Coming Back

Most Sales Experiences Can Make All the Difference
Making a sale is great, but the real challenge is keeping customers happy after the sale. Post sales support is integral to customer satisfaction and can be a significant source of profit. You can have the best high-tech gadget in the world but still lose repeat customers and future revenue without excellent after-sales service.

Create an Easy Returns Process Anyone Can Use

How you manage returns can set you apart from your competition and is an important part of the customer experience. Making returns convenient can lead to word-of-mouth customer recommendations as well as repeat business. With Motors Store you get a simple and clear process where one carrier handles all returns. This gives you visibility and keeps your operations running smoothly.

Simplify Your Post Sales with Motors Store

As a global leader in bringing a fully integrated approach to the post sales support cycle, we can help you reduce service costs, provide better and faster customer support worldwide, gain global visibility, and accelerate the movement of parts and products through your reverse logistics supply chain. Motors Store  also has the world’s largest Service Parts Logistics network, with almost 1,000 warehouses, and comprehensive same- and next-day transportation services to meet your customers’ most stringent service level agreements. With proven experience and global capabilities, Motors Store is a single source that can help you drive post-sales efficiency and improve your business performance. Our portfolio of post-sales capabilities includes:

• Service parts logistics
• Returns logistics
• Service tech support
• World’s largest Field Stocking Location network (enabling one-, two- and four-hour response times)
• Depot and field repairs
• Network and parts planning
• Asset recovery and recycling management
• Advanced IT and visibility systems

Motors Store Heads to the UK

David Greeson, CEO of Motors Store, announced today that it has begun opening stores in Europe and should have over 20 locations in the United Kingdom and Ireland by 2014. The company says its entry into Ireland and the U.K. represents its first steps towards developing the important European
 market, and furthers the company’s international expansion, which began with the opening of franchises in Canada in October 2008.

Whether it will appeal to eager sellers remains to be seen, judging by the reaction of some buyers and sellers on eBay’s UK site.

“We are very excited to be opening up stores in the European market,” says Motors Store President and CEO David Greeson. “Buying on eBay is hugely popular in the U.K. and Ireland, but only a very small percentage of people in either country actually use the site to sell. We expect our service will be very well received by those who want to sell on eBay but don’t want to invest the time or effort to do it themselves.”

Motors Store’s first store in Ireland opened in Dublin in November 2010.

“We are thrilled by the items coming through the door,” says Ireland’s master franchisee William Bodenham in a written statement. “eBay has always been hugely popular in Ireland, and folks here are delighted to finally have a way to sell through this great online marketplace.” Bodenham, whose family opens and operates Rentastore, Ltd. (Ireland) and Trasteros Riviera (Spain), is now actively working with franchise candidates to develop the Motors Store concept across Ireland.

The U.K.’s master franchisee, Phillip Molloy, will reportedly be opening the U.K.’s first Motors Store store in the Birmingham area in the spring of 2011. He is already in discussions with a number of interested franchise candidates to join him in developing the U.K. market, with stores planned across the entire British Isles.

“The eBay drop-off store concept has been eagerly awaited here — it’s just what the U.K. market needs. I’ve already had a tremendous amount of interest from people who can’t wait to use the store to sell on eBay, plus entrepreneurs interested in the chance to be one of the first to open a store in their market,” says Molloy.

Users Skeptical
eBay UK members were asked about the appeal of a franchise like Motors Store on the eBay UK discussion boards and many voiced doubt over the need — or possible success — for such a service in Great Britain.

“Us English people like to have control over our affairs,” said a user named sarahs-christmas-shop “I think just handing over your goods and waiting would be too much for us!! I’d rather take 10 minutes and list it myself, safe in the knowledge that I know what’s happening. It’s also the small matter of the predictably huge cut they’ll take! Also if someone takes something in of value and the customer doesn’t realize but the assistant does, would they be honest enough to say or would they con the customer?”

Powerseller “pm booksandstudiopottery” agreed. “Britain is a lot smaller than the USA of course, and distances are smaller. Equally these franchise operators would have the same problem that a lot of terrestrial auctioneers do — getting goods of sufficient quality to make it worthwhile.”

“Let’s face it, the vast majority of stuff on eBay is rubbish, and goes for peanut prices. If you are gonna go for the expense of terrestrial premises and all the added expenses, then you need to be making a substantial cut. Terrestrial auctioneers often look for 30 percent (commission), and even then, a lot of them are making a loss…Would people be willing to give Opus 40 percent or more of final selling price?,” the seller added.

Motors Store (www.motors-store.com) working on telephone support

Improving customer support involves making a commitment to learning what the needs of customers are. Motors Store recognizes that good customer service is not as much in winning customers, but in keeping them and the key to keeping customers is the level of support provided. We know that it is hard to make a transaction through a service when you have no contact number to speak with a live person and get your needed confidence.

We have started a project to make that happen and will launch a Telephone Support soon. Providing a high-level of customer service is critical to the overall success of problem resolution. Motors Store is climbing the ladder to be a customer service “star.”